eM Client’s AI Features

eM Client uses Artificial Intelligence to help you write, read, search and organize your mail. In earlier versions AI was limited to composing and rewriting text; from eM Client 11 onward there is a wider set of features, including an AI Assistant, summaries, natural language search and rule creation, and automatic suggestions in the message detail.

The current Provider of AI for eM Client is OpenAI.

In this article we’ll explain how the AI features work, when data is sent to the AI provider, and how to turn any of it off.

How does AI in eM Client work?

There are only two types of AI action in eM Client, and the difference matters for your privacy:

• On-demand (explicit) features – nothing is sent anywhere until you do something: click a button, open a tool, type a prompt. If you never press the button, no data leaves your computer.
• On-display features – these run when a message is displayed, so the content of the message you’re reading is sent for analysis without a separate click.

Here’s how the individual features divide up – click any feature to jump to its description:

Is AI in eM Client secure?

The information used for text generation, analysis or editing is sent only to the AI provider and is not stored or logged by eM Client anywhere. We will always do our best to protect your data and privacy as much as possible.

On-demand features send data only after an explicit user action – clicking Reply with AI, Summarize, or the AI button, opening the AI Assistant, running a natural language search, and so on. eM Client will never collect and send content of your messages anywhere on its own for these features.

On-display features work differently. Quick reply buttons and task/event detection need to look at a message in order to suggest anything, so when you open a message, its content is sent for analysis. This happens for the message you’re currently viewing – eM Client does not scan your mailbox in the background.

If you’d rather not have anything sent automatically, you can disable the on-display features individually and keep only the on-demand ones, or turn off AI entirely. Instructions are below.

On-demand AI features

These features do nothing until you ask for them:

• AI Assistant

  

  eM Client: AI Assistant

  The AI Assistant lives in the sidebar, accompanies you through all sections of the app, and understands natural language, so you can simply tell it what you need. It can find and open emails using virtually any criteria, manage your mailbox with actions like flagging, pinning, moving or organizing messages, draft replies, and look up additional information online. It can also help prepare complex or mass emails by gathering and organizing the information you need.

  You can save your favorite prompts, adjust the level of effort to match the task, and choose which AI model the Assistant uses. Read more on the AI Assistant page.

• Reply with AI

  

  eM Client: Reply with AI options

  Use the Reply with AI button to instantly draft a response to the selected message. The program will take the content of the selected message and use it as a base for the reply – but you can set certain specific commands on what the reply should include.
  A general response will acknowledge the points raised in the original email, but you can also specify that you need to draft a Thank you email, indicate that you are not interested in the items or events mentioned in the message, inquire for more details or explain that the message needs to be sent to someone else.

  Once you draft a reply you can of course still make corrections before hitting the Send button.

• AI Writing Composer

  

  eM Client: AI Writing Composer in the compose window

  The AI writing assistant sits directly inside the compose window, so you can get help with your message without ever losing your place. The AI button works in two ways, depending on whether you have any text selected.

  Writing something new. Click the AI button without selecting anything and eM Client suggests what you might want to write – a message, an announcement, a request for information and more. Pick one of the options, or ignore them and write your own prompt instead.

  Changing text you already have. Select part of your message with your mouse first, then open the AI button submenu. There you can shorten or lengthen the selected text, proofread it, rephrase it, change its tone, or rewrite it in first person.

  Once the text is generated you can of course still make corrections before hitting the Send button.

• AI Summarize

  

  eM Client: AI Summarize

  Skip the long read. Click the Summarize button in the subject line of any message to get a quick overview of the main points – whether it’s a single email or a whole conversation – so you can catch up in seconds instead of scrolling through every reply.

  Nothing is summarized until you click, but the button sits in a box in the message detail that can’t be hidden from the toolbars. It therefore has its own switch in Settings > Artificial Intelligence > Features if you’d rather not see it at all.

• Natural language search

  

  eM Client: Natural language search

  Open it from anywhere in the app with Ctrl + Shift + U or via Tools > Natural language query, then describe what you’re looking for by typing a normal sentence. eM Client will convert your request into the appropriate search keywords using AI.

• AI rule creation

  

  eM Client: AI Rules

  Describe the result you want in your own words and AI will create the rule for you using the available options, instead of you assembling the conditions and actions by hand.

• Write in my style

  

  eM Client: Write in my style settings

  Set up personalized AI writing that actually sounds like you for each of your accounts. Tell eM Client a bit about yourself and how you write, or let AI generate the description for you and learn your style from your sent emails. Every AI-generated draft or reply will then match your voice and tone, include information you specify, or use a specific type of links or formatting you set in the instructions.

  Both steps are explicit: the Generate About me option and the analysis of your sent messages only run when you start them from Settings > Artificial Intelligence > Compose. Your sent mail is never analyzed unless you ask for it.

On-display AI features

These run when a message is displayed. Each one can be turned off separately in Settings > Artificial Intelligence > Features.

• Quick reply buttons

  

  eM Client: Quick reply buttons

  AI analyzes the message you’ve opened and generates helpful reply buttons - click the one that you want to go with and it will be used as a prompt for the generated reply.

• Task and event detection

  

  eM Client: Create task or event from message preview

  eM Client can detect relevant information in the message content and offer to create an event or a task straight from the message detail panel – scheduling with a single click, without retyping dates, times or details.

How to turn off AI

Option 1: Turn off all AI features

You can disable or enable Artificial Intelligence features in menu > Settings > Artificial Intelligence > General.
Turning off this setting will hide all the AI buttons in the program’s interface so it cannot be used even by accident, and nothing is sent to the AI provider.

Option 2: Keep AI on and turn off individual features

If you want AI available when you ask for it but don’t want anything analyzed automatically, leave AI enabled in General and go to Settings > Artificial Intelligence > Features.

There you can switch off the three on-display features – Quick reply buttons, task detection and event detection – so nothing is sent when you open a message, while the on-demand features remain available for when you need them. Summarize has a switch here too, because its box in the message detail can’t be hidden any other way.

The remaining on-demand features don’t need switches of their own: buttons like Reply with AI can simply be hidden from the toolbars in the relevant toolbar settings if you don’t want them in your way.